Check whether your device is supported.
If it is a supported device but the app does not function properly, the issue may be resolved by trying the steps below.
■ Steps
- Close all apps other than Pictonico!
Note: Make sure to close any browser apps as well. - Restart the app
- Restart your device
- Make sure you have sufficient free storage space
Note: If you're having trouble freeing up space, you may consider deleting unnecessary apps or data. - Reload photos
- In the app, select Options, About This App, then Delete Photo Import Data
- Reinstall the app
Note: Uninstalling the app will also delete your game progress. Make sure to back up your data via iCloud or Google Play Games beforehand.
Note: For details on how to transfer save data, check the following entry.
If the issue persists after trying the steps above, please submit a report using the form below.
We will review the information you provide and investigate or take action as necessary.
Note: We generally do not provide individual responses to reports submitted through this form.
However, depending on the content of your report, we may need to contact you for further confirmation. Please provide an email address where we can reach you.
▼ Report Form